How does pharmaceutical giant GlaxoSmithKline use Klaro?

Klaro is fortunate to have users working on all kinds of complex projects. Their feedback helps us as we develop a tool that strikes the right balance between simplicity and power.

Among these users we have been working with the pharmaceutical company GlaxoSmithKline. In 2019 we ran pilot projects with several teams from the company; certain teams were convinced that Klaro could help them achieve their goals so they integrated the tool and now they use it on a daily basis.

Complex requirements

Klaro is used to follow processes that sometimes include complex requirements related to due dates and deadlines. For example:

• A pharmaceutical deviation has a detection date. Legally it requires resolution within 30 days. A first review must be completed within seven days of detection.

• Putting equipment into service runs on strict deadlines. Managing hundreds of due dates and deadlines requires strict prioritization and precise tracking.

Klaro is also used in team processes with complex interactions:

• Tracking deviations requires the distribution of roles: Who writes? Who performs checks? Etc.

• Tracking equipment means collaboration between multiple departments depending on the type of equipment and the type of requirement (required for production, maintenance, etc.).

• Task and responsibility load on team members needs closely to be followed and visualized, as well as roadmap progress and indicators showing team efficiency.

• Tracking processes sometimes means identifying and tracking blocking issues that may be linked with deviations and/or tracked equipment.

Which features help?

Klaro helps to manage deadlines with calculated dates to avoid inefficient data input. Klaro features deadline visualization via dynamic Kanban boards.

• The primary board can display, for example, the work process itself (cards are moved from left to right manually as work progresses), and highlights deadlines by informing users of the number of days remaining before the deadline is passed and the task is considered late.

• A second board organises cards by deadline (cards move automatically from right to left according to approaching deadlines) to highlight priorities, precise dates and responsibilities.

• You are not limited to tracking one person responsible for each card; Klaro features dimensions that allow for multiple team members to be associated with a single card, in different roles and combinations.

• Klaro supports sequential and parallel processes and sub-processes.

• The software allows for the same cards to be organised and displayed by level, assignee, department, requirement type, etc. Displaying workloads per team member during meetings is easy, as shown below. This board tracks decisions: moving a card changes the person in charge:

• You can create links between cards as another way to capture sub-tasks, blocking points, etc.

• Klaro can be linked with analytics platforms to get performance indicators.